Returning products
To return products, please follow the steps below:
- Please read below the terms and conditions under which products can be returned, as well as Section 18 of the Terms and Conditions of Use.
- Contact us by e-mail at return@caelesteparfums.com.
- Fill in the return form below.
- If you have received confirmation that you fulfil the general return conditions, please send the products via a reputable courier company to the address indicated by our colleagues in the reply. All return shipping costs are your responsibility.
- Once the products have reached us and have been checked, you will be contacted regarding the progress and finalisation of this procedure.
- We will refund the product without delay, and no later than:
(i) fourteen (14) days from the date of receipt by us, back from you, of any Products delivered; or
(ii) if the products have not been delivered, fourteen (14) days from the date on which we are informed of your withdrawal.
You will receive the amount to be returned to the account mentioned on the return form, provided that we receive the products within 14 calendar days in the same condition in which they were delivered.
IMPORTANT – The return policy is valid only for products purchased online!
1. Terms and conditions
Product returns are accepted under the terms and conditions mentioned below and are in accordance with the provisions of G.E.O. 34/2014 on consumers’ rights in contracts concluded with professionals, as well as for amending and supplementing some normative acts.
Products that are the subject of orders placed online may be returned without giving any reason within 14 days from the date of receipt; before the expiry of the withdrawal period, the consumer has the right to withdraw from this contract without having to justify the withdrawal decision and without incurring any costs other than those provided for in art. 13 (3) and art. 14 of the G.E.O. no. 34/2014, within 14 calendar days from the day on which he/she takes physical possession of the product.
In the case of legal entities (they are not consumers) we reserve the right to accept or not the return of products.
We will make the refund to your bank account. If we do not have your bank account, we will ask you for a bank account to which we could refund the price. You will not be charged any fees as a result of the refund. If the bank account is not in RON, the exchange rate difference will be borne by you. Also, if your bank account is opened with a foreign bank, the bank charges and fees will be paid by you.
If we have dispatched the products to you and you have cancelled your order, we may postpone your refund until we receive the products back.
If we do not receive back the goods relating to the cancelled order, we have the right, but not the obligation, to collect them from you for a fee.
You will return the goods related to the cancelled order to SC CORPUS CAELESTE S.R.L. – Bucharest, Sector1, PIATA PRESEI LIBERE NR.1, CASA PRESEI LIBERE, CORP C2 MEZANIN POZ. CAD.11, postcode 013701, tel. +40785483597, without undue delay and in any event no later than fourteen (14) days from the date on which you notify us of your withdrawal from the contract. The deadline is met if you send the goods before the fourteen (14) day period expires.
When you return it, the product must be in the same condition in which you received it, unused, with no stains, scratches, tears or other defects. It must be accompanied by the original, intact label, the intact seal, if it has such a seal affixed, in the original packaging, which contains the product identification code. Products must be returned unused, with all labels still attached and the seal not broken. Where bands and any packaging items such as authenticity labels, boxes, bags are provided, they must be included in the return. If the products we have delivered to you were accompanied by any gifts, when you return the products you must also return the gifts.
Returned products that are used or damaged or dirty or unlabelled or with broken seals cannot be accepted and may be sent back to you at your cost, with a refund refused.
Products made according to your specifications or clearly customised are exempt from the right of withdrawal.
We also inform you that before refunding you any money, the returned product will be inspected to check that it fulfils all the characteristics of the product. If it is found that the returned product does not have all these characteristics, the return will be refused, you will be informed of the reason for the refusal and the product sent by you will be returned to you at your expense.
We offer a flexible returns policy to make your online shopping experience even easier. However, we monitor the number of returns made and may refuse to accept orders at our discretion if products are repeatedly returned.
2. Return expenses
All return expenses (e.g. the cost of transport, customs duties and any other charges levied by the country where the goods are being returned , etc.) are borne by you. If we are required to pay customs duties or any other charges levied by the country from or to which the goods are being returned, these will be deducted from the amount to be reimbursed. If the amount of these fees is higher than the value of the product, we cannot be obliged to take back the product and finalise the return process, i.e. we cannot be obliged to refund the price paid for the product until you have paid all these fees.
The consumer is responsible only for the products’ decrease in value resulting from their handling, other than what is necessary to determine their nature, characteristics and functioning, according to art. 14 para. 3 of G.E.O. 34/2014.
3. Used or damaged or non-compliant products
In cases where returned products are used or damaged or incomplete, show signs of wear and tear, scratches, dents, electric shocks, missing accessories, missing warranty certificates, we reserve the right to refuse the return.
Returned products that are used or damaged or dirty or without labels or with broken seals cannot be accepted and may be sent back to you, and refunds will be refused.
We also reserve the right to refuse to accept returns in case of abuse (repeated returns).