Product delivery

Any order placed through the Website has contractual value if it is accompanied by our order confirmation.

The company offers for sale products that are in stock and are available to be shipped within Romania and abroad (with certain exceptions) from our distribution centre. If the products are out of stock, you can choose to register your e-mail address to receive notifications of receipt for selected products that were not in stock at that time.  If you have registered your email address for notification on the arrival of a particular product appearing on our Website, we will endeavour to notify you by email within 48 hours that the product has become available on the Website. Please be aware that occasionally certain products that are in high demand will sell out during this period.  

It is possible that due to an error, certain products that appear on the Website and are ordered by the customer may no longer be in stock. In such a case, the Company will inform you about this. Any amount paid in advance for the undeliverable product will be refunded.

The product images are real, but there are products that have images for presentation purposes, or a product may have a repetition of products as an image. Further product details can be requested by e-mail.

We have made every effort to display as accurately as possible the colours of our products that appear on the Website. However, we cannot guarantee that the display of the monitor you are using will be completely correct for every colour.

Please also be aware that, as we use natural ingredients and do not use dyes, there may be some differences in the colour of the liquid and/or small impurities in the liquid. The product is the result of a careful selection of raw materials, therefore any change in colour should be considered a natural characteristic due to the quality and quantity of natural ingredients. 

All prices and offers remain valid as regularly displayed. The price of a product posted on the Website at the time the order is accepted will be honoured, except in cases of proven error. 

We aim to dispatch all orders within a maximum of 14 working days. Estimated delivery times are indicative and will start from the date of dispatch. The company is not responsible for any delays caused by the carrier’s fault or its inability to contact the customer in time to meet the delivery deadline. Please note that holidays (e.g. Christmas, Easter etc.) delivery times are usually delayed.

Delivery is made to the address indicated by you, by door-to-door courier. 

Usually, for Romania, the company works with Fan Courier. After confirmation of the placed order, you will find in your account the link to the AWB (generated by the courier company) accompanying the order. The goods can be delivered directly by the Company for the Bucharest area and neighbouring localities, this being at the Company’s option.

We require a signature for any products delivered, at which point responsibility for the goods purchased passes to you. If you have specified a recipient other than yourself for delivery purposes (e.g. gift), then you agree that the signature of that person (or at that delivery address) is evidence of delivery and fulfilment of the Company’s obligation and transfer of liability.

Transport cost

Transport is free of charge for all products with a value of more than 300 EURO, in EURO currency or RON equivalent, as applicable, regardless of weight or volume.

For products with a value of less than 300 EURO, in EURO currency or RON equivalent, as applicable, the cost of transport is borne by you. Before you finalise your order, it will be displayed separately, so you know what it will cost before you order. 

Customs duties and any other taxes levied by the countries to which the products are delivered are your responsibility, regardless of the value of the order. The Company cannot under any circumstances be obliged to bear and/or pay such charges and cannot be held liable if delivery cannot be finalised (the product does not reach the recipient) because the recipient fails to fulfil its obligation to pay such charges or if delivery is delayed (the product is late in reaching the recipient) because the recipient is late in paying such charges.

Invoice

The company will issue you an invoice for the products delivered, your obligation.  being to provide us with all the information necessary to issue the invoice in accordance with the legislation in force.

The Company will send you the invoice for the order containing the products sold by the Company, at your free choice, either in printed format, inserted in the parcel, or in electronic format, by adding the invoice to your account or by electronic mail, to the e-mail address mentioned in your account.

As we are environmentally friendly, if you do not need a printed invoice, please consider keeping your invoice in electronic format only.

Guarantees

All products come with a guarantee certificate. If, exceptionally, it is missing from the parcel, it can be sent to the customer in electronic format to the e-mail address mentioned in the order. Please let us know if you find yourself in such a situation.